A chatbot that helps customers move forward
Opening hours, services, products and preparing an enquiry: customers often ask the same questions. We build a conversational assistant using your information, with a handover when your team needs to respond.
- Expertise
- Product & software
- Audience
- Customers · prospects · visitors
- Sources
- Your approved content and information
- Next step
- Enquiry · case · appointment
- Handover
- A clear route to your team
The project in practice
- Who it is for
- Businesses receiving recurring customer questions or wanting better prepared website enquiries.
- What is delivered
- A chatbot fitted to the site, its sources, response rules, human handover and agreed verification cases.
- Budget and conditions
Quoted according to sources, languages, connections and expected usage. Running costs are identified separately.
- What the quote defines
- Topics, collected information, updates, handovers and support are defined in the quote.
Questions before the first enquiry
Understand your services
Visitors describe their needs in their own words. The chatbot explains relevant services and points to the right page, using approved offers and prices.
Find practical information
Service area, terms and published details come from sources you approve. Missing information is acknowledged.
Prepare a complete enquiry
The chatbot helps clarify the need and gathers the agreed details. Visitors review their summary before sending it through the contact journey.
Provide first-line support
A procedure, product question or instruction can be found in the documentation. Individual problems and unusual cases are passed to the team.
A useful answer and a clear next step
- 1
Listen to the question
Visitors can use their own words. The conversation stays within the subjects your business can actually address.
- 2
Search approved sources
The assistant consults authorised content. Important information can link to a page or document the person can verify.
- 3
Recognise a limit
Missing information, a consequential request or an individual case prompts a handover. Your contact details remain accessible.
- 4
Prepare the handover
With the visitor’s agreement, the summary goes to the agreed channel: a form, email or tracking tool. The integration is defined in the quote.
Quality starts with your information
We prepare the sources together: pages, a catalogue, frequently asked questions and response rules. Allowed subjects, statements that must never be made and update responsibilities are explicit.
A clear page may answer a simple question. A chatbot earns its place when conversation helps visitors search, clarify or move forward. For your team’s internal documents and tools, explore the business assistant.
Designed for your site and your team
- An interface consistent with your site, usable on mobile and by keyboard.
- Answers checked against real questions and out-of-scope requests.
- An identifiable human handover and an agreed data-collection scope.
- Defined retention, access and model-provider conditions.
- Usage and cost monitoring as agreed.
What we get asked most
The answers we give anyway at the first conversation.
Can the chatbot give our prices?
It can present approved prices maintained in its sources. Pricing that depends on a case or negotiation follows your rules and, when needed, goes to the team.
What happens when it does not know?
It should say so and suggest the next step: a page, a clarification or human contact. We test these situations before release.
Can it connect to our CRM?
This can be assessed against your A tool for keeping track of customers, conversations and sales opportunities.’s capabilities. The information, consent, permissions and record-creation rules are defined before development.
Can we start with just a few questions?
Yes. A first version can cover a single service or question family. Useful conversations and observed limits then guide improvements.
What often comes with it
Apps, business tools, and infrastructure: what keeps an activity running every day.
- Product & softwareBusiness AI assessmentFind useful opportunities for AI and automation in your business. Anym reviews your tasks and tools, then defines a first project and the costs to consider.
- Product & softwareBusiness AI assistantsFind procedures, prepare replies and summarise cases with an AI assistant connected to your team’s documents and tools. Designed and integrated by Anym.
- Product & softwareTask automationEnquiries, quotes, documents and repeated data entry: Anym connects your tools and automates recurring tasks, with clear rules, checks and running costs.
- Web & visibilityWebsite designCustom website design and development: fast, accessible, and built for search. Brochure, editorial, or commerce — from the problem to launch, in France.
Which questions keep coming back?
The questions your team already handles often provide a useful scope for a first version.
Find out what I could automate Reply on business days · contact@anym.fr